Return Policy
Our Return Policy
Return requests must be approved by Happy Hydro before an item is shipped back. We accept eligible customer-initiated returns within 30 days of delivery. Items must be new, unused, undamaged, complete, and in resalable condition. Some products are final sale or subject to special return restrictions. Return shipping and restocking fees may apply as described below.
How to start a return
Email us
Send a message to help@happyhydro.com with your order number and reason for returning.
Pack it up
Pack the item securely in its original manufacturer packaging with all parts, accessories, manuals, and promotional items included. Items must be new, unused, undamaged, and resalable.
Ship it back
We'll provide return instructions after approving the return. Do not ship a return without authorization. Customers are responsible for following the provided instructions and packaging the item securely.
Get your refund or replacement
Eligible refunds are processed after the returned item is received and inspected. Refunds are processed within 10 business days of receipt; most customers see the credit back in about 5 days.
Final-sale and restricted items
- Live plants, live insects, beneficial insects, living organisms, and other live products are not returnable.
- Used, installed, assembled, operated, powered-on, planted, filled, or otherwise used products are not eligible for customer-initiated return.
- Soils, growing media, nutrients, fertilizers, amendments, pesticides, insecticides, fungicides, biologicals, beneficial microbes, and other consumable grow products are non-returnable.
- Products marked Final Sale, Clearance, Closeout, Non-Returnable, or with a product-specific return restriction are not eligible for return except where required by law or covered by an applicable warranty.
- Vendor-direct, special-order, custom, or non-stock products may have manufacturer or vendor-specific return restrictions disclosed on the product page or before purchase.
We may refuse or reduce a return when:
- The item has been used, installed, assembled, operated, powered on, filled, planted, or otherwise used.
- Original manufacturer packaging, accessories, manuals, components, tags, or promotional items are missing or damaged.
- The product or packaging is damaged, heavily marked, dirty, altered, or otherwise not reasonably resalable.
Return fees are based on the merchandise value of the returned item(s), before tax and shipping and after applicable discounts. Fees apply to customer-initiated returns such as buyer's remorse, changed mind, or ordering the wrong item.
Contact us before returning the item
- If we shipped the wrong item, your order arrived damaged, or an item is defective, contact us as soon as possible with photos and your order number. Customer-initiated return fees do not apply to approved claims caused by Happy Hydro or shipping damage.
- Manufacturer warranties may apply after the return period. Warranty claims are subject to the manufacturer's terms and may require troubleshooting, photos, serial numbers, or other documentation.
Contact us as soon as possible at help@happyhydro.com or 716-217-0353. Cancellation requests should be made before the order has been processed or shipped when possible. Cancellations may be subject to the following fees based on your payment method.
Questions? We're easy to reach.
Happy Hydro has been serving growers since 2006. Call or email us before you order, after you order, or any time something comes up. Real people, no runaround.