Track Order
Find out exactly where your order is
Orders leave our Buffalo warehouse within a business day and usually arrive in three to five. Tracking goes out by email as soon as your package ships. If you cannot find it, start below.
Check your shipping confirmation email
1Search your inbox for "Happy Hydro"
- Look for a subject line with your order number and the word shipped.
- Check spam, promotions, and updates folders.
- The tracking link inside goes straight to the carrier.
An order confirmation with no shipping email yet usually means it is still being packed.
Log in to see all of your orders
2Sign in with a one time code
- Enter the email address that is on your order.
- Type in the six digit code we send you. No password needed.
- Your order list shows status and live tracking.
Use the same email address that is on your order confirmation. Orders are matched by email, so a different address brings up an empty list. PayPal is the usual culprit. If your order is not there, call 716-217-0353 and we will look it up.
Already have a tracking number?
We ship UPS and USPS by default, FedEx on some freight and dropship items.
UPS
Starts with 1Z, 18 characters
USPS
Usually 20 to 22 digits
FedEx
Usually 12 or 15 digits
Things that stretch out a delivery
Business days only
Transit estimates count Monday through Friday, so a Friday shipment often sits quiet until Monday.
Multi box orders
Tents, lights, and large soil orders can ship in several boxes, with separate tracking numbers arriving on different days.
Shipped direct from the manufacturer
Freight and larger equipment often ships from the brand instead of our warehouse, and tracking can take a few extra days to appear.
Tracking that has not updated
A number can sit at label created for a day after pickup. If nothing moves for three business days, we will chase the carrier for you.
Answers to what usually comes up
I checked out as a guest. Can I still log in?
Yes. Go to account.happyhydro.com and request a code using the email you used at checkout. Guest orders under that address show up in your order list.
I never received the six digit login code.
Check spam first. Codes arrive within a minute and expire quickly, so request a fresh one rather than reusing an old code. If nothing arrives, the address may differ slightly from the one on your order. Call 716-217-0353 and we will confirm which one it is under.
My order says fulfilled but tracking shows nothing.
Fulfilled means the label is printed and the package is staged for pickup. Carrier scans often do not appear until the truck leaves that evening, sometimes not until the first sort facility.
Tracking says delivered but the package is not here.
Check around the property and with neighbors first, since carriers sometimes scan early or leave packages out of sight. If it has not turned up after 24 hours, email help@happyhydro.com with your order number and we will open a carrier claim and sort out a replacement.
Can I change my shipping address after ordering?
Call 716-217-0353 right away and we can usually update it before the order ships. Once a label is printed, changes go through the carrier and often carry a fee.
Do you ship outside the United States?
Canada only. Email help@happyhydro.com with your address and a screenshot of your cart for a quote.
What do your boxes look like when they arrive?
Plain boxes with no branding or product names on the outside.
My order arrived damaged. What now?
Email a photo and your order number to help@happyhydro.com and we will take care of you. Hold on to the box and packing material, since carrier claims sometimes need them.
Questions? We're easy to reach.
Happy Hydro has been serving growers since 2006. Call or email us before you order, after you order, or any time something comes up. When you're happy, we're happy.