Your Happy Hydro Shipping Experience
We ship fast from Buffalo, NY. Most orders ship within 24 hours, and typical delivery takes 3-5 business days. Shipping costs are calculated at checkout based on the products and destination, with free shipping available on eligible orders. Plus, plain-box packaging and real humans ready to help if anything goes sideways.
What to expect
When you order from Happy Hydro
Fast Fulfillment
Most orders ship same or next business day from our Buffalo, NY warehouse via UPS Ground or USPS Ground Advantage. Expedited options are available at checkout.
* Shipping costs vary by product, order size, and destination
* Some products are excluded from standard free-shipping offers or ship separately from a vendor's warehouse
World-Class Customer Care
Our grower support team is here 10 am-4 pm EST, Monday-Friday. Call 716-217-0353 or email help@happyhydro.com.
Discreet & Secure Packaging
Every order ships in a plain brown box with no branding or logos. Your purchase stays 100% private. We can also ship to your local UPS Store on request.
Specs
Shipping details at a glance
Delivery time
3-5 business days
Default carrier
UPS Ground or USPS
Signature required
Orders over $500 only
Shipping cost
Calculated at checkout Rates depend on the products, order size, destination, and shipping service selected.
International
Canada only Email help@happyhydro.com your address & a screenshot of your cart for a quote
Returns
30 days from delivery Return fee: $5 under $100; $10 + 10% at $100 or more. Live insects, soils, nutrients and used items are non-returnable. Full policy
Questions
Frequently asked questions
Shipping
Check the order confirmation sent to your email or phone after checkout — it includes a tracking link. If you use the Shop App, you can track your order there too.
Most orders ship within 24 hours, and typical delivery takes 3-5 business days after shipment. Expedited options may be available at checkout depending on the products and destination.
Signature is only required on orders over $500. For added privacy, we can ship to your local UPS Store so you pick it up on your own schedule — just ask.
We default to UPS Ground or USPS Ground Advantage. Select an expedited option at checkout and we'll use the appropriate carrier for that service.
- P.O. boxes: Yes, for small and lightweight items.
- International: Canada only. Email help@happyhydro.com your address and a screenshot of your cart for a shipping quote.
- APO/FPO: Not currently available.
For Canadian orders, import duties and taxes are the buyer's responsibility. You'll complete payment using your tracking number at UPS.com when your package arrives.
Title and risk of loss pass to you once we hand off to the carrier, but that doesn't mean we leave you hanging. Email help@happyhydro.com and we'll work overtime to track it down and make it right.
Payment
We accept credit/debit cards, PayPal, Coinbase, and Happy Hydro gift cards. Your card is charged immediately at checkout.
Double-check your billing address and card number. For larger purchases, your bank may have flagged it — a quick call to authorize the transaction usually sorts it out.
Promotions
Enter your code in the "Promo code" box at checkout and click Apply. One code per order, but you can combine a gift card with a promo code if you have both.
Subscribe to our mailing list for exclusive discounts and early access to sales. You can sign up at the bottom of any page on our site.
Returns & Cancellations
Email help@happyhydro.com with your order number within 30 days of delivery. Returns must be approved before you ship anything back. Items must be new, unused, complete and in original packaging. Return fee: $5 under $100; $10 + 10% at $100 or more. Oversized, freight and multi-box items may be charged actual return shipping. Live plants and insects, soils, growing media, nutrients and other consumables are non-returnable. Wrong, damaged or defective item? Contact us with photos first — no return fee applies.
Refunds are processed through Shopify within 10 business days. Most customers see the credit back in about 5 days.
Reply to your order confirmation email or email help@happyhydro.com as soon as possible. Canceled orders may incur a processing fee depending on your payment method:
- Credit/debit card: 2.9%
- PayPal or Venmo: 3.5%
- International PayPal: 4.0%
- American Express: 4.1%
- Shop Pay Installments / PayTomorrow: 6.5%
Support & Policies
Call or chat with our grower support team at 716-217-0353, Monday-Friday 10 am-4 pm EST. You can also email help@happyhydro.com any time and we'll get back to you quickly.
Your privacy matters to us. Read our full policy at happyhydro.com/pages/privacy-policy.